Refund policy

Refund Policy

Last updated: 25/08/2026

At Ahaylock & Son, we are committed to providing quality building and construction services and, where applicable, materials or products supplied as part of our work.

Deposits and payments Work booked with us may require a deposit to secure your project slot. Deposits are non-refundable once work has been scheduled and materials ordered on your behalf, except where cancellation falls within your statutory cancellation rights (see below) or where we are unable to fulfil the agreed work.

Cancellation rights If you are a consumer and this contract was agreed at a distance (for example, online or by phone) or off our trade premises, you have the right to cancel within 14 days of agreeing to the contract, in line with the Consumer Contracts Regulations 2013. If work has already begun at your request within that period, a reasonable charge for work carried out and materials used may apply.

Materials and products Any physical products purchased through our store are eligible for return within [X] days of delivery if unused, in original packaging, and accompanied by proof of purchase. Custom-ordered or made-to-measure materials are non-refundable unless faulty.

Faulty work or materials If work or materials supplied are found to be faulty or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. Please contact us at [email/phone] within a reasonable time of discovering the issue so we can put things right.

How to request a refund Contact us at [email] or [phone number] with your order or job reference. We aim to respond within [X] business days.