Refund policy

Cancellation & Refund Policy

Last updated: 26 August 2026

At A. Haylock & Son, we are committed to providing quality building and
construction services and, where applicable, materials supplied as part of
our work.

Deposits and payments
Work booked with us may require a deposit to secure your project slot.
Deposits are non-refundable once work has been scheduled and materials
ordered on your behalf, except where cancellation falls within your
statutory cancellation rights (see below) or where we are unable to fulfil
the agreed work.

Cancellation rights
If you are a consumer and this contract was agreed at a distance (for
example, online or by phone) or away from our trade premises, you have the
right to cancel within 14 days of agreeing to the contract, in line with the
Consumer Contracts Regulations 2013. If work has already begun at your
request within that period, a reasonable charge for the work carried out and
materials used may apply.

Materials
Any materials supplied separately from a booked job may be returned within
14 days of delivery if unused, in their original packaging, and accompanied
by proof of purchase. Custom-ordered or made-to-measure materials are
non-refundable unless faulty.

Faulty work or materials
If work or materials supplied are found to be faulty or not as described,
you are entitled to a repair, replacement, or refund under the Consumer
Rights Act 2015. Please contact us within a reasonable time of discovering
the issue so that we can put things right.

How to request a refund
Contact us on 07799 501988 or at info@ahaylockbuilders.com with your job
reference. We aim to respond within 3 working days.